Shipping Information

Shipping

All Doglyness products are securely shipped from Germany using tracked methods. We offer premium delivery with DHL or FedEx Express to countries worldwide where they deliver goods.

Important Notes

  • Please note that we do not ship to P.O. boxes; we kindly ask you to provide a physical address with email and phone number.
  • Doglyness does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations.
  • Order cancellations or adjustments are not possible after the order is placed.
  • Please note that import duties for countries outside the EU are not included.
  • Doglyness only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

Shipping Rates and Delivery Estimates

Please allow 1-2 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email, and you can expect to receive your order based on the timeline below. Please note that the delivery times are estimated.

Germany:

  • Flat shipping charge: €4.95
  • Delivery time: 1-3 working days
  • Free shipping for orders above €100

EU Countries:

  • Flat shipping charge: €9.99
  • Delivery time: 4-6 working days

Non-European Countries (including Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine):

  • Flat shipping charge: €17
  • Delivery time: 4-6 working days

Non-European Countries (other than the above):

  • International shipping rates based on weight will be displayed during checkout
  • Delivery time varies based on the country and region

For larger quantities or wholesale inquiries, we invite you to get in touch with us through our contact form. We'll be delighted to assist you and explore potential shipping cost savings through a forwarding service. Simply reach out to us, and our team will provide you with the necessary information and support. We look forward to working with you to meet your specific requirements!

Doglyness Exclusive Distributors and Dedicated Order Websites

United Kingdom – Doglyness UK:

Sweden – Doglyness SE:

Customs, duties, and taxes

At Doglyness, we want to ensure transparency regarding customs and taxes associated with your order. Please note the following:

  • Doglyness is not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping, such as tariffs or taxes, are the sole responsibility of the customer.
  • We recommend checking with your country's customs office to determine if there will be any additional costs associated with your order.
  • In the event that your product is seized or destroyed by customs, Doglyness will not be liable for any losses, damaged products, or shipping refunds.

Addressing Damages, Loss, and Theft: Our Assurance and Support

Once your package departs from our warehouse, the responsibility for its safe delivery shifts to the shipping carrier. It's important to note that each product is meticulously protected with a secure protective seal on the cap to prevent leaking. Moreover, the entire shipping box is thoughtfully cushioned with interior filling, ensuring a safeguarded journey for your items.

We want to emphasize that we cannot be held accountable for packages that encounter damage, loss, or theft during transit or upon reaching their destination.

In such unfortunate situations, we suggest initiating a claim through the courier's website. If the claim doesn't yield a satisfactory solution, please don't hesitate to get in touch with us at info@doglyness.com after completing the claim process. Our team is here to provide further assistance and support.

If your Doglyness package arrives damaged due to shipping, it's vital to keep the shipping box, the Doglyness products, and the outer white cardboard packaging. To streamline the resolution process, kindly take pictures of the damaged items and send them to/contact our customer service at info@doglyness.com within 5 business days. Our dedicated team is fully committed to helping you navigate this situation smoothly.